📑 PRIVACY POLICY

Effective Date: [Insert Date]
Website: https://matterbike.in
Entity: Matter Bike Dealership (“Company,” “We,” “Us,” “Our”)
Users: Any visitor, customer, or registered user accessing the site (“You,” “Your,” “User”).

1. Introduction

This Privacy Policy explains how Matter Bike Dealership (“Company”) collects, uses, discloses, and safeguards Your personal information when You visit or use Our Website. By accessing or using matterbike.in, You consent to the practices described in this Policy.

We respect Your privacy and are committed to protecting Your personal data in accordance with applicable laws, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and, where applicable, global data protection principles such as the General Data Protection Regulation (GDPR).

2. Scope of this Policy

This Privacy Policy applies to:

• All visitors, customers, applicants, or users of matterbike.in.

• Any interactions with Us through the Website, online forms, emails, or calls.

• Both online and offline data collection linked to Our Website operations.

This Policy does not apply to third-party websites linked from matterbike.in.

3. Information We Collect

We may collect the following categories of information:

A. Personal Information You Provide

• Name, email address, phone number, postal address.

• Identity details submitted for dealership applications.

• Payment/transaction details for bookings.

• Feedback, inquiries, or communication records.

B. Automatically Collected Data

• IP address, browser type, operating system.

• Device identifiers, cookies, and usage statistics.

• Pages visited, time spent, and referral sources.

C. Sensitive Information (if applicable)

• Limited financial/payment data (processed securely).

• Government-issued identification (only if legally required for dealership verification).

We will never collect or store unnecessary sensitive information.

4. How We Use Your Information

We use Your information for purposes including:

1. Processing bookings for Matter bikes and services.

2. Reviewing and responding to dealership applications.

3. Providing customer support and responding to queries.

4. Sending updates, offers, and promotional materials (with opt-out option).

5. Complying with legal obligations, fraud prevention, and security.

6. Improving Website functionality, user experience, and analytics.

5. Cookies and Tracking Technologies

• We use cookies, web beacons, and similar technologies to enhance Your browsing experience.

• Cookies help remember preferences, manage sessions, and track performance metrics.

• You can control cookies via browser settings; however, disabling them may affect Website functionality.

6. Sharing and Disclosure of Information

We may share Your data in the following cases:

1. With Service Providers: Payment gateways, hosting partners, logistics providers, marketing agencies.

2. With Dealers: To fulfill Your booking requests or service inquiries.

3. Legal Compliance: When required by law, court orders, or government authorities.

4. Business Transfers: In case of mergers, acquisitions, or restructuring.

We do not sell or rent Your personal data to third parties.

7. Payment and Transaction Security

• All online payments are processed through secure third-party payment gateways compliant with PCI-DSS standards.

• We do not store full credit/debit card details on Our servers.

8. Data Retention

• We retain personal data only as long as necessary for business, legal, or regulatory purposes.

• Dealership application data may be stored longer for compliance and verification purposes.

• Once retention periods expire, data will be securely deleted or anonymized.

9. Data Security

• We employ administrative, technical, and physical safeguards to protect Your information.

• Encryption, firewalls, and secure access controls are used to prevent unauthorized access.

• While We take reasonable measures, no system is 100% secure. Users share information at their own risk.

10. Your Rights and Choices

Subject to applicable law, You may exercise the following rights:

1. Access & Correction: Request access to Your personal data and correct inaccuracies.

2. Erasure: Request deletion of Your data, subject to legal obligations.

3. Data Portability: Request transfer of Your data where technically feasible.

4. Withdraw Consent: Opt-out of promotional communications at any time.

5. Restrict Processing: Request restriction of processing in certain cases.

To exercise these rights, contact Us via [support@matterbike.in].

11. Children’s Privacy

• The Website is not directed to individuals under 18 years.

• We do not knowingly collect personal information from minors.

• If a parent/guardian believes a child has provided personal data, they may contact Us for deletion.

12. International Data Transfers

If You access the Website outside India, Your data may be transferred to and processed in India. By using the Website, You consent to such transfers, subject to applicable safeguards.

13. Third-Party Links

• The Website may include external links (e.g., dealers, partners, or promotional sites).

• We are not responsible for the privacy practices or content of third-party websites.

14. Legal Basis for Processing (GDPR Reference)

Where GDPR applies, We process data based on:

• Consent (marketing communications).

• Contractual necessity (processing bookings).

• Legal obligations (regulatory compliance).

• Legitimate interests (business operations, analytics).

15. Grievance Redressal and Contact Information

For complaints, questions, or requests, please contact:

Grievance Officer: [Appoint Name]
Email: [support@matterbike.in]
Phone: [+91-XXXXXXXXXX]
Address: [Registered Office / Dealership Address]

We will acknowledge complaints within 48 hours and aim to resolve them within 30 days in accordance with Indian law.

16. Updates to this Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised Effective Date. Users are advised to review periodically. Continued use of the Website constitutes acceptance of the revised Policy.

17. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed under the laws of India. Courts in Ahmedabad, Gujarat shall have exclusive jurisdiction over any disputes.